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Technical Support (business hours)
Monday – Thursday 8:00 am – 5:00 pm CT
Friday – 8:00 am – 4:30 pm CT
Please call us at 1-800-825-9806
Or email us at OakReviews@ebix.com
Technical Support (after hours)
Monday – Thursday 5:00 pm – 10:00 pm CT
Friday – 4:30 pm – 10:00 pm CT
Saturday – Sunday 8:00 am – 10:00 pm CT
Please call us at 1-888-790-6165
Or email us at OakReviews@ebix.com
Someone will respond within one hour.
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Daily Updates
As we move forward, we will be updating the site nearly every day with fixes, changes,
updates and new features. These updates generally take less than five minutes and
will usually occur between 9:00 am and 9:30 am EST. We check to make sure no users
are logged in before doing an update, but we would like our users to be aware that
the site will momentarily be unavailable when these occur. If the site is unavailble
during this time, it should be back in just a few minutes.
Customer Feedback
We appreciate any feedback you have that would improve your ability to get your
reviews submitted. Please email us at OakReviews@ebix.com
with your suggestions.
NOTE: Please be sure to set your pop-up blocker(s) to allow blocked
content from our site. Most third-party pop-up blockers will allow this by selecting
"Allow Blocked Content" or "Pop-ups OK," or by adding the following URL to your
list of allowed sites: http://reviews.oakstonepublishing.com/. It is very important
that you do this in order to use the template program efficiently and
effectively. Thanks!